Payment & Promos
Payment methods, discount codes and what to do if a payment is declined.
Payments and promotions
What payment methods do you accept?
The storefront currently displays American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Maestro, Mastercard, PayPal, Shop Pay, UnionPay and Visa. The methods actually available for an order are shown at checkout and may depend on the customer’s country, currency, device, order value and provider eligibility.
Do you have any active discount codes or promotions?
Yes. The current storefront advertises 15% off plus free shipping for new customers on their first order. Use the promotional codes supplied with the offer and check that both benefits appear in the order summary before paying. Promotion terms and availability may change.
How do I use a discount code?
Enter the code in the discount-code field during checkout and select “Apply.” Check that the discount appears in your order summary before completing payment. If an offer provides separate order-discount and free-shipping codes, enter each supplied code separately.
Can I combine discount codes?
Only certain combinations are supported. Lilixa’s current first-order order discount and accompanying free-shipping discount are configured to work together. Other discount codes cannot be assumed to combine. Checkout will show whether the codes entered can be applied to the same order.
My discount code is not working. What should I do?
Check that the code is entered exactly as provided and review the offer’s eligibility requirements, expiration date, minimum purchase amount and product restrictions. Some codes are limited to particular customers or cannot be combined with other discounts. If it still does not work, email support@lilixa.store with the code and a description or screenshot of the checkout message. Do not include payment-card details.
Checkout troubleshooting
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, the bank’s security checks, international-payment restrictions or additional authentication requirements. Check the information entered and contact your bank or payment provider if necessary. You can also try another payment method displayed at checkout. Lilixa cannot guarantee approval by a payment provider.