Account & Privacy

Email support@lilixa.store. For an existing order, include your order number and the email address used at checkout. For a product question, include the product name or link.

No. Customer accounts are optional, so you can place an order without creating one. An account is required to access account-only features such as the Rewards page.

Lilixa’s customer accounts use email-based verification rather than a traditional store password. Enter your email address on the sign-in page and follow the verification instructions sent to your email. If the message does not arrive, check your spam or junk folder and confirm that the email address was entered correctly. Never send a verification code to customer support.

Payments are handled through Shopify checkout and the payment providers available for your order. Lilixa receives the transaction information needed to administer your purchase, while payment credentials are handled by the relevant payment services. Additional authentication may be required by your bank or payment provider. Never send your full card number, security code, banking password or one-time authentication code by email.

We collect the information needed to process payments, fulfil and deliver orders, provide customer support, manage accounts and returns, prevent fraud and meet legal obligations. This may include contact details, billing and delivery addresses, order information, account information and technical information about use of the store. Information is shared as needed with providers such as Shopify, payment providers, fulfilment partners and delivery carriers. Depending on your location, you may have rights to access, correct or delete your information. See our Privacy Policy or contact support@lilixa.store.

Yes. Lilixa uses cookies and similar technologies to maintain your shopping session, remember preferences, support checkout and help keep the store secure. Optional technologies may also support analytics or advertising. Where consent is required, manage your choices through the privacy or cookie controls shown on the store. Blocking essential cookies may affect store functionality.

Yes. The storefront currently offers English, German, French, Japanese, Spanish, Simplified Chinese and Arabic. Select the available language option in the store. Product content and translation coverage may vary.