Returns & Refunds
How returns work, who pays for return shipping and how refunds are issued.
Returns and refunds
How long do I have to return an item?
Notify us within 7 days of receiving your item if your order was delivered in the United States, or within 14 days for all other destinations. After notifying us, send the item back within 7 days if your order was delivered in the United States, or within 14 days for all other destinations, using the return instructions and return address provided by Lilixa. Email support@lilixa.store with your order number before sending anything.
Who pays for return shipping?
For a change-of-mind return, the customer pays the direct return shipping cost unless applicable law requires otherwise. If an item is faulty, damaged, incorrect or not as described, contact us so we can arrange the appropriate remedy and cover necessary return costs where required.
Do you offer exchanges?
We do not offer direct exchanges as a standard service. If you need another size or product, contact us about returning the original item and placing a new order.
Can I manage my return through a self-service portal?
No. Returns are currently handled by email. Contact support@lilixa.store with your order number to receive return instructions and the correct return address.
Do you offer store credit?
Refunds are normally issued to the original payment method rather than as store credit, unless another method is expressly agreed with you.