プライバシーポリシー
Last updated: 18 September 2026
This Privacy Policy explains how Sawyglobe LLC, operating Lilixa.store, handles personal information in connection with our online store, orders and customer support. Sawyglobe LLC is responsible for the processing described in this policy, except where another provider independently determines how it processes your information.
Information we collect
Depending on how you interact with us, we collect:
- Contact information, such as your name, email address, telephone number, billing address and delivery address.
- Order information, including purchased products, payment status, shipping details, returns and refunds.
- Information you provide in customer service messages, including photographs or other material you send about a product problem.
- Account information, if you create or use a customer account.
- Technical and usage information, such as IP address, browser, device information and interactions with our website, collected through Shopify and any technologies used on the store.
- Privacy choices and marketing preferences that you submit.
Payment details are handled through the payment services used at checkout. We receive the transaction information needed to administer your order. Please do not send full payment-card details by email.
Where information comes from
We receive information directly from you, automatically through your use of the store, and from service providers involved in payments, fraud prevention, order fulfilment and delivery.
Why we use information
- To process payments, fulfil orders, arrange delivery and handle returns or refunds.
- To respond to questions and provide customer support.
- To maintain the store, diagnose technical problems and protect accounts and transactions.
- To prevent fraud, misuse and unauthorised activity.
- To meet accounting, tax and other legal obligations and handle disputes.
- Where applicable and permitted, to understand use of the store and send marketing communications in accordance with your choices.
Legal bases where required
Where the GDPR, UK GDPR or similar laws apply, we rely on the following legal bases as appropriate:
- Performance of a contract, including processing your purchase and providing related support.
- Compliance with legal obligations, including required transaction records.
- Legitimate interests, such as securing our store, preventing fraud and managing legal claims, where those interests are not overridden by your rights.
- Consent, where required for optional cookies, marketing or another specific activity.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Who receives information
We share information as needed with providers supporting our business, including Shopify, payment providers, fulfilment partners, suppliers, delivery carriers and customer support or technical service providers. For example, a fulfilment partner needs delivery information to ship your purchase.
Information may also be disclosed to professional advisers, authorities or other parties where necessary to meet legal obligations, protect legal rights or respond to a lawful request. If the business is transferred or reorganised, relevant information may be transferred subject to applicable safeguards and notice requirements.
Shopify
Our store is hosted on Shopify. Shopify processes information to operate and support the store and may also process certain information for its own purposes as described in its privacy policies. Its role depends on the service and features involved.
For further information, see Shopify's Privacy Policy and Shopify's Privacy Portal.
Cookies and privacy choices
The store uses cookies and similar technologies for functions such as maintaining your shopping session, remembering preferences and supporting checkout. Additional technologies may support analytics or advertising, depending on the services enabled.
Where consent is required, optional technologies must only operate after the required consent has been obtained. Use the privacy or cookie controls displayed on the store to review available choices. You can also manage cookies through your browser, although blocking essential cookies may affect store functionality.
Where applicable law provides a right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through the available privacy controls or by contacting support@lilixa.store.
Marketing communications
If you receive marketing emails from us, you can unsubscribe using the link in the email or contact support@lilixa.store. Unsubscribing from marketing does not stop necessary messages about an order, delivery, refund or account security.
International processing
Sawyglobe LLC is a US company. Shopify and other providers may process information in countries outside your country of residence. These countries may have different data protection laws.
Where applicable law requires safeguards for international transfers, those transfers must be supported by an appropriate legal mechanism, such as an adequacy decision or approved contractual safeguards. Contact us for information about the safeguards applicable to your information and how to obtain a copy where available.
Retention
Retention depends on the purpose and type of information. Order and transaction records are retained for the periods required for accounting, tax, consumer protection and legal claims. Customer support information is retained as needed to resolve the enquiry and any related dispute. Marketing preferences are retained as needed to manage your choices, including keeping a record of an unsubscribe request.
Information that is no longer needed for these purposes should be deleted or anonymised, subject to applicable legal requirements.
Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of your personal information, restrict processing, object to certain processing or withdraw consent. Some rights are subject to exceptions, including where records must be retained by law.
Contact support@lilixa.store to submit a request. We may need proportionate information to verify your identity. We will respond within the period required by applicable law.
You may also complain to the relevant data protection authority. Where the GDPR applies, this may be the authority in the country where you live, work or believe an infringement occurred. For Sweden, the authority is Integritetsskyddsmyndigheten (IMY).
Required information and automated checks
Some information, including delivery details and payment information, is necessary to process an order. Without it, we may be unable to fulfil your purchase.
Payment and fraud-prevention providers may use automated checks. If a transaction is declined or held for review, contact us for assistance. Where applicable law gives you rights concerning a solely automated decision with legal or similarly significant effects, you may contact us to exercise those rights.
Children
Our store is intended for purchases by adults or people acting with appropriate parental or guardian involvement. Products intended for children do not mean that we invite children to provide personal information. Contact us if you believe a child has provided information inappropriately.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The date above identifies the latest revision. Where required, we will provide additional notice or obtain consent for relevant changes.
Contact and company information
Store: Lilixa.store
Operated by: Sawyglobe LLC
Email: support@lilixa.store
Website: www.lilixa.store
Business correspondence address: 407 Lincoln Road, Suite 8N-285, Miami Beach, FL 33139, United States
Company registration: Wyoming, United States — Filing ID 2025-001725751
Register: Wyoming Secretary of State
Company telephone: +1 (786) 603 5884
For order enquiries, email support@lilixa.store and include your order number and the email address used at checkout. Do not email your full payment-card details.
For returns, contact support@lilixa.store for return instructions and the appropriate return address. The correspondence address above is not a returns warehouse or a visitor office. Please do not send returns there. See our Return and Refund Policy for further details. These instructions do not limit your statutory rights, including any applicable right to withdraw from your purchase.