Shipping
Do you ship internationally?
Yes. We ship to eligible addresses in 43 countries. Delivery availability depends on the products in your order and the exact delivery address and is confirmed at checkout.
Which countries do you ship to?
We currently ship to Albania, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Morocco, the Netherlands, New Zealand, Nigeria, Pakistan, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, the United Arab Emirates, the United Kingdom and the United States. Supported US territories include American Samoa, Guam, Puerto Rico and the US Virgin Islands. If no shipping option appears at checkout, we cannot currently accept an order to that address.
How much does shipping cost?
For orders with a merchandise subtotal of US$60 or less, the applicable shipping charge is shown at checkout before payment. Shipping costs depend on the order and delivery destination.
Do you offer free shipping?
Yes. Free standard shipping is available for eligible orders with a merchandise subtotal over US$60 after discounts and before taxes. The applicable threshold and eligibility are shown at checkout.
Do you offer express shipping?
Expedited shipping is available only when a supported service is specifically offered for your products and delivery address at checkout. The available service and price will be displayed before payment.
How long does delivery take?
Handling time is normally 1–3 business days and transit time is normally 8–14 business days. The estimated total delivery time is 9–17 business days. Remote addresses, customs clearance, public holidays and carrier disruptions may affect delivery time. Orders containing multiple items may arrive in separate parcels.
Returns and refunds
How long do I have to return an item?
Notify us within 14 days of receiving your item. After notifying us, send the item back within 14 days using the return instructions and return address provided by Lilixa. Email support@lilixa.store with your order number before sending anything.
Who pays for return shipping?
For a change-of-mind return, the customer pays the direct return shipping cost unless applicable law requires otherwise. If an item is faulty, damaged, incorrect or not as described, contact us so we can arrange the appropriate remedy and cover necessary return costs where required.
Do you offer exchanges?
We do not offer direct exchanges as a standard service. If you need another size or product, contact us about returning the original item and placing a new order.
Can I manage my return through a self-service portal?
No. Returns are currently handled by email. Contact support@lilixa.store with your order number to receive return instructions and the correct return address.
Do you offer store credit?
Refunds are normally issued to the original payment method rather than as store credit, unless another method is expressly agreed with you.
Payments and promotions
What payment methods do you accept?
The storefront currently displays American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Maestro, Mastercard, PayPal, Shop Pay, UnionPay and Visa. The methods actually available for an order are shown at checkout and may depend on the customer’s country, currency, device, order value and provider eligibility.
Do you have any active discount codes or promotions?
Yes. The current storefront advertises 15% off plus free shipping for new customers on their first order. Use the promotional codes supplied with the offer and check that both benefits appear in the order summary before paying. Promotion terms and availability may change.
How do I use a discount code?
Enter the code in the discount-code field during checkout and select “Apply.” Check that the discount appears in your order summary before completing payment. If an offer provides separate order-discount and free-shipping codes, enter each supplied code separately.
Can I combine discount codes?
Only certain combinations are supported. Lilixa’s current first-order order discount and accompanying free-shipping discount are configured to work together. Other discount codes cannot be assumed to combine. Checkout will show whether the codes entered can be applied to the same order.
My discount code is not working. What should I do?
Check that the code is entered exactly as provided and review the offer’s eligibility requirements, expiration date, minimum purchase amount and product restrictions. Some codes are limited to particular customers or cannot be combined with other discounts. If it still does not work, email support@lilixa.store with the code and a description or screenshot of the checkout message. Do not include payment-card details.
Products, sizing and care
How do I find the right size?
Check the size guide, measurements and fit notes on the individual product page before ordering. Sizing can vary between products and brands, so compare the listed measurements with a similar garment that fits you well. For help, email support@lilixa.store with the product link and the size you are considering.
Are your products true to size?
Fit varies between products, styles and brands. Do not rely only on your usual size. Check the measurements and any fit information on the individual product page before choosing a size.
How should I care for my garment?
Always follow the care label attached to the garment, as materials and care requirements vary between products. Also review any care information provided on the product page before washing. The garment’s care label takes priority over general advice.
Do your jeans run large or small?
There is no single sizing rule for all Lilixa jeans. The collection contains different styles, suppliers and size systems, including letter sizes and numeric waist or garment sizes. Check the measurements and sizing information on the individual product page and compare them with jeans that fit you well.
Are your products sustainable or ethically sourced?
Lilixa does not currently make a store-wide claim that every product is sustainably or ethically sourced. Review the materials and other information provided on the individual product page. Contact support@lilixa.store with the product link if you need additional sourcing or material information before ordering.
Do you offer plus sizes?
Yes. Lilixa has an active Plus Size collection and offers plus-size and full-size products. Available sizes vary between products, so check the size options and measurements on the individual product page.
Orders and delivery support
Can I change or cancel my order after placing it?
Contact support@lilixa.store as soon as possible and include your order number and the requested change. We will try to process your request before fulfilment begins, but changes and cancellations cannot be guaranteed. Once an order has entered fulfilment or has shipped, it may no longer be possible to change or cancel it. If a cancellation is confirmed after payment has been collected, the refund will be issued to the original payment method. If the order has shipped, you may request a return under our Return and Refund Policy. This does not affect any statutory rights you may have.
How do I track my order?
When your order ships and tracking is available, you will receive a shipping confirmation email with a tracking link. Check your spam or junk folder if you cannot find it. Items may ship separately, so you may receive more than one tracking link. You can also use the Track Your Order page or email support@lilixa.store with your order number.
I received the wrong or a damaged item. What should I do?
Email support@lilixa.store as soon as possible. Include your order number, a description of the problem and clear photos of the item and packaging if possible. Do not return the item before receiving instructions. We will arrange the appropriate replacement, refund or other remedy in accordance with your rights.
Are all products in stock?
Yes. We only sell products and variants that are currently in stock. If a size or colour is unavailable, it cannot be purchased. Adding an item to your cart does not reserve it; availability is confirmed when you complete your order.
Will sold-out items be restocked?
Some products may be restocked, but availability depends on the supplier and cannot be guaranteed. Check the product page or email support@lilixa.store with the product link if you would like information about a particular item.
I did not receive an order confirmation email. What should I do?
Check your spam or junk folder and confirm that you used the correct email address at checkout. If you are unsure whether the order completed, check your payment status before trying again. If you see a charge or pending payment but have no confirmation email, contact support@lilixa.store with your name, the email address used at checkout, the transaction date and the amount. Do not place a duplicate order or send full payment-card details.
Accounts and customer service
How do I contact customer support?
Email support@lilixa.store. For an existing order, include your order number and the email address used at checkout. For a product question, include the product name or link.
Do I need an account to place an order?
No. Customer accounts are optional, so you can place an order without creating one. An account is required to access account-only features such as the Rewards page.
How do I reset my password?
Lilixa’s customer accounts use email-based verification rather than a traditional store password. Enter your email address on the sign-in page and follow the verification instructions sent to your email. If the message does not arrive, check your spam or junk folder and confirm that the email address was entered correctly. Never send a verification code to customer support.
Brands and availability
Do you carry authentic branded products?
Products are sourced through our suppliers and sold under the brand or vendor stated on the product page. Products that are not identified with a third-party brand should not be treated as branded products. Contact support@lilixa.store before ordering if you need additional information about a particular product or brand.
Do you offer wholesale or bulk purchasing?
Lilixa does not currently advertise a standard wholesale program. For a bulk-order enquiry, email support@lilixa.store with the products and quantities you are interested in.
Languages
Is Lilixa available in languages other than English?
Yes. The storefront currently offers English, German, French, Japanese, Spanish, Simplified Chinese and Arabic. Select the available language option in the store. Product content and translation coverage may vary.
Security and privacy
Is my payment information secure?
Payments are handled through Shopify checkout and the payment providers available for your order. Lilixa receives the transaction information needed to administer your purchase, while payment credentials are handled by the relevant payment services. Additional authentication may be required by your bank or payment provider. Never send your full card number, security code, banking password or one-time authentication code by email.
How do you handle my personal data?
We collect the information needed to process payments, fulfil and deliver orders, provide customer support, manage accounts and returns, prevent fraud and meet legal obligations. This may include contact details, billing and delivery addresses, order information, account information and technical information about use of the store. Information is shared as needed with providers such as Shopify, payment providers, fulfilment partners and delivery carriers. Depending on your location, you may have rights to access, correct or delete your information. See our Privacy Policy or contact support@lilixa.store.
Do you use cookies?
Yes. Lilixa uses cookies and similar technologies to maintain your shopping session, remember preferences, support checkout and help keep the store secure. Optional technologies may also support analytics or advertising. Where consent is required, manage your choices through the privacy or cookie controls shown on the store. Blocking essential cookies may affect store functionality.
Gifts and rewards
Do you offer gift wrapping?
No. Gift wrapping is not currently available.
Can I send an order as a gift to another address?
Yes. Enter the recipient’s name and delivery address during checkout. Check the address carefully before placing the order, as changes may not be possible once fulfilment has started. Gift wrapping and personalised gift messages are not currently available.
Do you sell gift cards?
No. Lilixa does not currently sell gift cards.
Do you have a loyalty or rewards program?
Yes. Sign in or create a Lilixa customer account and open the Rewards page to access the program. Available rewards, balances and redemption options are shown inside your account.
Checkout troubleshooting
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, the bank’s security checks, international-payment restrictions or additional authentication requirements. Check the information entered and contact your bank or payment provider if necessary. You can also try another payment method displayed at checkout. Lilixa cannot guarantee approval by a payment provider.